Communication Skills for the Internal Auditor: Interviews, Influencing Others and Conflict Management
Most auditors focus on the ‘hard’ skills of analysis, sampling and evidence gathering, without giving much thought to how the results of their audit work are received by others. They spend more time on the ‘what’ of their message rather than ‘how’ the message will be communicated. This class focuses on critical soft skills that, if not mastered, can undermine the success of an audit. You will learn to understand how your message is perceived by others so that you can adapt when necessary to get the responses or actions you need.
In this two-day workshop, you will learn to: - Identify your own style of communication using DiSC® and proactively adapt to your audit client’s style - Obtain more information in interviews with your audit clients - Better ‘sell’ your audit findings when faced with resistance - Diffuse conflicts and tense situations in audit status and closing meetings - Influence change through improved acceptance of audit results
Course Instructore: Kelly Hogan
|Dauer||2 Tage / CPE 16|
|Max. Teilnehmeranzahl||10 Verfügbare Plätze: 2|
|Preis||Mitglieder CHF 1750.-
Nicht-Mitglieder CHF 1950.-